User-Centered Factors for Digital ERP Implementation

Raafat Saade, Harshjot Nijher
Journal of Digital Innovation for Humanity  •  Volume 1 (2020)  •  pp. 075-091

This article presents the study of an ERP implementation in a non-profit or-ganization with the aim to identify people-centered factors for its success.

Studying the experience of customers, employees, and partners remain the focus of a lot of research. Integrated information systems paradigms such as digital platforms and enterprise resources planning is still not well understood especially due to the fact for the need of recent ERP transformation into the digital innovation paradigm – hence the digital ERP. It seems however, that companies continue to face challenges to get its stakeholders on board. The recent new paradigm of digital platforms present enhanced opportunities to traditional ERP in the form of organizations rethinking (yet again) how they do business and in remodeling the experiences of their human ecosystem, namely their customers, employees and partners.

A survey methodology approach was followed to collect data from an inter-national non-profit organization. An Exploratory Factor Analysis (EFA) was performed to identify the relevant factors that can influence levels of satisfac-tion towards the process of ERP implementation and its success.

This study identifies five factors that can impact the status of digital ERP implementation satisfaction and success. We align digital platform with the traditional notion of ERP implementation, thereby revealing the promise of redesigning of ERP into a digital platform paradigm. Finally, we argue that a hu-man-centered approach is necessary to get the user ecosystem on board and maximize the chances of success.

This study shows that human-centered digital innovations include two primary dimensions namely content (information and data) and human interaction with the content. The results of these five human centered factors, may be just the tip of the iceberg for a more effective and efficient working environments where employees use digital platforms the entire day to carry out their job functions. More studies are required to reveal other areas of the human factor in that organizational setting. The ultimate goal is how to innovate with digital platforms for a better quality of life at work as well as after, when all employees go back to their families and friends.

Original Research (Combination)  |  ERP implementation, user ecosystem, digital platform, factors of success
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